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For grown-ups

Find the account with your Premium

Premium belongs to a FoxStoria account (or the family it's in). Start by signing in the same way you did before.

Sign in the way you did before

On the welcome screen, tap “Sign In”. If you used Google before, pick Google and the same Google account. If you used Apple, pick Apple on an iPhone or iPad with the same Apple account.

If you made an account with email and password, tap “Sign in with password” and enter your details. Forgot it? Tap “Forgot your password?” on that screen.

Your email address alone doesn't tell you which sign-in method you used. Please don't make a new account or buy again just to get Premium back.

Already inside the app?

Open Settings to see if you're signed in. If you're a guest, you'll see “Sign Up” there. Tap it and pick the Google account you used before, or your Apple account on an iPhone or iPad. For an email and password account, tap “Sign up with password”, then “Already have an account? Sign in”.

Signed in but not sure it's the right account? Write to us before you sign out or switch accounts.

Used Apple, now on Android?

Sign in with Apple only works in the iPhone and iPad app, not on Android. And there's no setting to add another sign-in method to an existing account.

If you still have the iPhone or iPad with your Premium, add the Android device to your family with a pair code. Premium will work, but it won't be the same Apple account on Android. See the family device guide below.

Don't have that iPhone anymore, or can't make a code? Write to us and we'll figure out the next step together.

Signed in, but no Premium?

Bought in the App Store or Google Play? Follow the restore guide below. Joined a family? Then Premium comes from the family owner's subscription.

Subscribed on our website, or can't tell which account is yours? Write to us and say how you signed in and where you subscribed. Please don't send your password or any sign-in codes.

Still need a hand?

Tell us which device you're using, what you tried and what message you see. You don't need to buy Premium again to get help.

support@foxstoria.com

Please don't send passwords, sign-in codes or pair codes.