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For grown-ups

Restore an App Store or Google Play purchase

Paid through the App Store or Google Play, but FoxStoria doesn't show Premium? Try restoring the purchase before you buy again.

Use the device and account you paid with

Restore on the same kind of device you bought on: an iPhone or iPad for App Store purchases, an Android device for Google Play. Check that the device's store is signed in to the account that paid.

Your store account and your FoxStoria sign-in are two different things. If you had a FoxStoria account, sign in to it the way you did before. Not sure which account that was? Read the account guide below first.

Restore in FoxStoria

  1. On the home screen, tap the gear, then “I'm a grown-up”, and solve the quick sum.
  2. Tap “Subscription”. If the app asks, solve one more sum.
  3. Tap “Restore purchases” and give it a few seconds.

If Premium is still missing

Check what the app says. “Nothing to restore” means the store didn't find an active subscription for this store account. Maybe it has ended, or it was bought with a different store account or on a different kind of device. You might still have Premium another way, for example through your family. If you see an error, note it down and write to us.

Restoring only works for store purchases. It can't move an App Store purchase to Google Play. To use your Premium on another device, add that device to your family (see the guide below).

Subscribed on our website? Sign in to the FoxStoria account you subscribed with. The restore button in the app only checks the App Store and Google Play.

Still need a hand?

Tell us which device you're using, what you tried and what message you see. You don't need to buy Premium again to get help.

support@foxstoria.com

Please don't send passwords, sign-in codes or pair codes.